Support
The fastest way to get help is to email [email protected] from the address associated with your Shopify store. Including your myshopify.com domain in the message helps us look up your install quickly.
Response times by plan
- Free: community / best effort
- Growth: email within 48 hours
- Pro: priority email within 24 hours
Common questions
A bulk edit was applied incorrectly — can I undo it?
For pending edits still in the grid, use the Undo button in the bulk editor toolbar (or press Cmd+Z / Ctrl+Z). On paid plans, draft undo is preserved across sessions (30 days on Growth, 60 days on Pro).
For changes already saved to Shopify, open Settings → Edit History (Pro) and use Revert on the save batch you want to roll back. Growth can view saved change history; reverting requires Pro.
Can I use BulkSheet on multiple stores?
Yes. Each Shopify store has its own install. If you manage multiple client stores, reach out and we'll get you set up.